FAQ

WAS I CHARGED TWICE?
Your credit card will only be charged once after you place your order. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within (48-72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

I GOT AN ERROR INPUTTING MY BILLING INFO. HELP?
If you are receiving an error message, there may be a problem with your credit card information, billing, or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
If you’re still receiving an error message after reviewing your credit card information, billing, and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

CAN I CANCEL OR CHANGE MY ORDER?
We are unable to cancel orders once placed. If you are having trouble with your digital download please email us immediately at collabingwith.nicole@gmail.com . When you place an order your digital download will be available to you immediately after purchase. Once purchase is complete we can not honor any refunds since this is a digital product and not a physical product.

CAN I ADD ANOTHER ITEM TO MY ORDER?
Unfortunately, we cannot add items to an existing order. Please place a new order for the item and email us. We’ll be happy to waive taxes on this additional order if it was placed within 24 hours of the original order.

WHEN WILL MY ORDER SHIP?
You will receive your digital download immediately after purchase via the email you provided at checkout. Please check your spam folder if you have not received it immediately after purchase. Some order require you to provide verification first before receiving your digital product.

WHERE IS MY ORDER CONFIRMATION?
As soon as your order is complete , you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list.

WHY WAS MY ORDER CANCELED?
Due to an unforeseen event, if you fail your verification or have not provided a complete verification within a 48 hour timeframe after your order was placed we will cancel your order. We promise these cases are rare. However, you will be contacted within 24 to 48 hours about the cancellation. If your order comes through our system as potentially fraudulent or fraudulent, it will be canceled IMMEDIATELY. If you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collections for the amount that was charged.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay the delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

 

There is absolutely NO REFUNDS after your order has been placed!